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SuccessKPI Unveils AI-Powered Zoom Contact Center Data Solution

MartechView Editors -
Out-of-the-box enterprise reporting helps supercharge insights. SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider and a leader of the current...
Contact Center

The Evolution of the Contact Center to Knowledge Center

Khushbu Raval -
Frustrated with long hold times and scripted responses? Learn how contact centers evolve into knowledge centers, empowering customers and agents for a better service experience.
Contact Center

All You Need To Know: Contact Center as a Service (CCaaS)

MartechView Editors -
Tired of expensive contact centers? Discover how CCaaS delivers a cost-effective, scalable solution for exceptional customer service.
Contact Center

From Contact to Knowledge Center – What’s Next?

MartechView Editors -
From call centers to knowledge center, AI transforms customer service with self-service options and intelligent chatbots.
Contact Center

Why Investing in AI for Customer Service is a Win-Win

MartechView Editors -
How AI-powered contact centers deliver ROI through better customer experiences, operational efficiency, and long-term growth.
People

Service in US Call Centers Need a ‘Ring’ of Greater Improvement

Chandni U -
Pablo Paz Hernández, Founder & CEO of Interactive Contact Center and Co-Founder & CEO of Hubely, gives us an overview of the state of US contact centers.
News

Talkdesk Launches Talkdesk Education Smart Service

MartechView Editors -
Talkdesk Education Smart Service equips departments with the tools, including artificial intelligence, while also integrating with CRMs, academic schedulers, and other systems of record. Talkdesk...
News

SuccessKPI Launches AI Scoring and AI Traffic Forecasting

MartechView Editors -
With AI Scoring, 100 percent of customer calls are scored. AI predicts the outcome of each question customers ask and provides guided coaching and...
News

HGS Launches Agent X

MartechView Editors -
HGS Agent X transcribes 100% of voice of the customer and uses this insight to power agent engagements with a unified knowledge base and...
News

8×8 Launches 8×8 Sales Assist

MartechView Editors -
It allows retailers' customers to engage through their channels of choice, including web chat, bot, social media, SMS, email, or voice. 8x8, an integrated cloud...
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