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Thursday, April 30, 2026
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Customer Experience (CX)

Customer Service

WhatsApp for Business: Beyond Messaging to Customer Engagement

Richard Hanscott -
Discover how WhatsApp evolved into a vital business tool. Learn to leverage its features, AI automation, and rich messaging for enhanced customer engagement and satisfaction.
News

ServiceNow Yokohama Release Unleashes AI Agents at Scale

MartechView Editors -
ServiceNow's Yokohama release introduces AI agents for CRM, HR, and IT, driving faster, smarter workflows and business-wide efficiency.
News

iCoupon, Navitaire Partner to Streamline Airline Vouchering

MartechView Editors -
iCoupon partners with Navitaire to provide digital, contactless vouchering, enhancing airline efficiency and customer experience during flight disruptions.
News

American Express to Acquire Center, Enhancing Expense Management

MartechView Editors -
American Express to acquire Center, integrating its expense management software with Amex cards to streamline payments, automate tasks, and optimize business spending.
News

Humann Boosts Customer Loyalty with Talkdesk AI-Powered CX

MartechView Editors -
Humann leverages Talkdesk AI to enhance customer experience, automate support, and drive brand loyalty with intelligent, personalized retail AI solutions.
News

JD.com Becomes UEFA Champions League’s E-Commerce Partner

MartechView Editors -
JD.com partners with UEFA Champions League to offer fans exclusive merchandise, discounts, prizes, and innovative shopping experiences across Europe and China.
People

Marketing’s Next Chapter: Women Driving Impact in 2025

Khushbu Raval -
Celebrate the women driving transformative change in marketing and martech this International Women's Day 2025. Their innovative leadership is accelerating action towards gender equality and breaking barriers in the industry.
People

Intermedia’s Shamkova: Navigating AI, M&A, and the Human Side of Tech Leadership

Khushbu Raval -
Intermedia CPO Irina Shamkova discusses AI, M&A, and user experience. Discover her strategies for innovation and leadership in a rapidly evolving tech landscape.
News

Worldmobile.com Wins ITB Innovator 2025 for Unlimited eSIM

MartechView Editors -
Worldmobile.com earns ITB Innovator 2025 for its unlimited global travel eSIM, offering seamless, affordable, and reliable connectivity in 120+ destinations.
News

Genesys and Mitel Partner to Elevate AI-Powered CX Innovation

MartechView Editors -
Genesys and Mitel join forces to simplify AI-driven customer experience transformation for large enterprises, ensuring seamless engagement and compliance.
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