Customer Experience (CX)

February data shows rising core PCE inflation (2.8%) and weak 0.1% consumer spending, fueling stagflation concerns. Tariffs may worsen price pressures.

Fullstory launches StoryAI, powered by AI agents, for automated customer and employee insights. Plus, Workforce for digital experience optimization.

Atento leverages AI, automation for hyper-personalized CX/EX, democratizing advanced tech for businesses of all sizes.

EY study: 73% of US consumers changed buying due to price increases. Private labels gain traction, but quality drives brand return.

H&M's digital revamp, featuring Charli XCX and shoppable event content, aims to inspire and convert Gen Z and Alpha consumers. 

Infinite Reality bought Napster for $207M and plans to turn it into a metaverse music hub with virtual concerts, social features, and digital merchandise.

Amazon is testing AI-powered shopping and health assistants to enhance product discovery and medical guidance, expanding AI integration in e-commerce and healthcare.

Hark launches Hark Insights, an AI-driven platform that turns raw customer feedback into clear, actionable stories, helping brands uncover key themes instantly.

Explore the top 12 consumer behavior and shopping trends for 2025, including budget-conscious spending, sustainable products, personalization, social commerce, and the continued importance of physical stores.

United Airlines and Chase are overhauling their co-branded credit card lineup, increasing annual fees while introducing new benefits like travel credits and memberships. They aim to boost card value despite a potential travel slowdown.