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Wednesday, June 3, 2026
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Customer Experience (CX)

Edition 1: The Sharp Minds Decoding Tech’s Next Wave

From GenAI and CDPs to creator economies and customer-centric CX, these 2025 tech leaders are decoding the future with clarity, creativity, and conviction.

ServiceNow Acquires Logik.ai for AI-Powered CPQ Solution

ServiceNow buys Logik.ai, boosting CRM with AI-driven CPQ for faster sales, improved efficiency, and seamless customer experiences.

TechM, ServiceNow Partner for Next-Gen Broadband Solutions

Tech Mahindra and ServiceNow collaborate on AI-driven broadband solutions for CSPs, improving operations, CX, and monetization.

Papa Johns and Google Cloud: AI Pizza Revolution

Papa Johns partners with Google Cloud AI to personalize ordering, delivery, loyalty, and restaurant operations for joyful pizza experiences.

Ascend and btcore Partner for Insurance Payment Automation

Ascend integrates with btcore (Salesforce AMS) to offer insurance agencies streamlined payment processing and enhanced client experience.

Inflation Up, Spending Slows: Stagflation Fears Grow

February data shows rising core PCE inflation (2.8%) and weak 0.1% consumer spending, fueling stagflation concerns. Tariffs may worsen price pressures.

Fullstory Unleashes AI Agents for Deep Customer and Employee Insights

Fullstory launches StoryAI, powered by AI agents, for automated customer and employee insights. Plus, Workforce for digital experience optimization.

Atento: AI-Powered CX and EX Democratizes Tech Access

Atento leverages AI, automation for hyper-personalized CX/EX, democratizing advanced tech for businesses of all sizes.

US Consumers Shift Buying Habits Amid Price Hikes

EY study: 73% of US consumers changed buying due to price increases. Private labels gain traction, but quality drives brand return.

H&M’s Digital Relaunch: Charli XCX and Shoppable Content

H&M's digital revamp, featuring Charli XCX and shoppable event content, aims to inspire and convert Gen Z and Alpha consumers. 

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