Customer Experience (CX)

Redpoint and HCLTech team up to power HCLTech X, delivering personalized CX, 3X engagement, 35% retention gains, and 2X ROI via unified data and automation.

Hanover Bank completes core system upgrade to boost digital banking, enhance security, streamline services, and deliver more value for clients and stakeholders.

Blackhawk Network launches Renovo, a durable, recyclable, fiber-based gift card made with 100% post-consumer recycled materials and carbon-neutral production.

Ant International's WorldFirst and Mastercard introduce World Card, a virtual solution that simplifies global SME payments, lowers costs, and offers cashback.

Tariff wars disrupt markets. Learn how marketers can adapt, avoid budget cuts, and prioritize customer sentiment amid economic uncertainty. Act agile, not rigid.

From GenAI and CDPs to creator economies and customer-centric CX, these 2025 tech leaders are decoding the future with clarity, creativity, and conviction.

ServiceNow buys Logik.ai, boosting CRM with AI-driven CPQ for faster sales, improved efficiency, and seamless customer experiences.

Tech Mahindra and ServiceNow collaborate on AI-driven broadband solutions for CSPs, improving operations, CX, and monetization.

Papa Johns partners with Google Cloud AI to personalize ordering, delivery, loyalty, and restaurant operations for joyful pizza experiences.

Ascend integrates with btcore (Salesforce AMS) to offer insurance agencies streamlined payment processing and enhanced client experience.