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Thursday, April 23, 2026
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Customer Experience (CX)

Contact Center

Top CCaaS Platforms to Transform Your CX

Khushbu Raval -
Whether addressing audience needs, introducing fresh customer service channels, navigating launch-driven demand spikes, or breaking into new regions, a robust CCaaS platform keeps you ahead in a fluid marketplace.
CX

Why Customer-centric GTM Strategies Win in Today’s B2B Landscape

Ann Neir -
Today's B2B buyers are in control. Learn how customer-centric strategies and go-to-market motions are key to winning deals in a competitive landscape.
News

QuestionPro Acquires Cmiles CX

MartechView Editors -
QuestionPro strengthens its CX offerings by acquiring Cmiles CX. This integration brings real-time feedback and social media analysis for a holistic view of the customer journey.
Contact Center

8 Top Contact Center Metrics You Need to Track for Exceptional CX

Priya Subramani -
Learn the top 8 contact center metrics you should track to measure and improve CX, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and First Contact Resolution (FCR).
News

Sharpen Revolutionizes Contact Centers with Usable AI Platform

MartechView Editors -
Sharpen Revolutionizes Customer Service with Usable AI! Its easy-to-use AI platform empowers agents, boosts efficiency, and personalizes customer interactions.
News

Sprinklr Named Leader in Digital Customer Interaction Report

MartechView Editors -
Sprinklr Soars as a Leader in Customer Experience Management! Forrester Wave recognizes Sprinklr's unified platform for managing all digital customer interactions.
News

Satisfi Labs Acquires Marketing Platform Factoreal

MartechView Editors -
Satisfi Labs acquires Factoreal, creating a powerful Conversational Experience Platform for destinations and experiences. This combined platform offers AI-powered chat and omnichannel marketing tools.
News

Zendesk Ventures Backs unitQ, Solidifying Strategic Partnership

MartechView Editors -
UnitQ secures investment from Zendesk Ventures! The AI-powered customer feedback platform will leverage Zendesk's expertise to accelerate growth & innovation in the CX space.
News

SOCi Unveils AI-powered SOCi Chat for Multi-location Businesses

MartechView Editors -
Revolutionizing customer engagement with cutting-edge AI technology for better workflows and user experiences.
News

Banking Risk Management, CX Improved by Exponential IT: Info-Tech

MartechView Editors -
Banks struggle with innovation due to outdated systems and regulations. Info-Tech Research Group offers a blueprint for "Exponential IT" to navigate digital transformation and enhance customer experience.
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