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Customer Experience (CX)

Reports

Xero Releases New Report: “I Want to Pay That Way”

MartechView Editors -
Xero's new report reveals Singapore's growing trend towards digital payments, especially among younger generations. Learn how small businesses can adapt to these changing preferences.
CX

AI’s Content Conundrum: Fake, Fast, and Dangerous

MartechView Editors -
AI-generated content is flooding the internet with misinformation and low-quality information. This article explores the dangers of AI-generated content, from its impact on minor languages to its potential for historical revisionism.
CX

5 UX Trends to Watch This Year

MartechView Editors -
Discover the latest UX trends shaping the digital landscape. Learn how to create exceptional user experiences, from AI-driven design to emotional connections.
News

86% of Shoppers Don’t Want In-store Voice Assistants

MartechView Editors -
New PYMNTS Intelligence research reveals that while consumers embrace voice AI for online shopping, they prefer human interaction in physical stores.
News

Qualtrics Earns FedRAMP for AI-powered CX Analytics

MartechView Editors -
Qualtrics achieves FedRAMP Moderate authorization for its conversational analytics and NLP capabilities, enabling federal agencies to harness AI for improved customer experiences.
News

ServiceNow and Boomi Join Forces for AI-powered Transformation

MartechView Editors -
ServiceNow and Boomi partner to deliver AI-powered self-service solutions, enhancing customer experiences and driving operational efficiency.
CX

Why Customer Experience, Onboarding, and Design Aren’t the Keys to B2B Growth

Ricardo Saltz Gulko -
Discover how effective onboarding can drive B2B success, boosting adoption, retention, and revenue. Learn from real-world examples and expert insights.
News

Salesforce Unveils My Service Journey

MartechView Editors -
Salesforce launches My Service Journey to simplify product discovery for Service Cloud. The tool helps contact centers maximize platform potential and drive efficiency.
CX Metrics

Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution

Ricardo Saltz Gulko -
Discover the limitations of NPS and how a comprehensive approach to customer feedback using AI and advanced analytics can drive business success.
Featured Posts

How the CrowdStrike Software Failure and Outage Disrupted CX

MartechView Editors -
The recent global IT outage exposed critical vulnerabilities. Learn how businesses can build resilience and protect their reputation in the face of such crises.
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