QuestionPro strengthens its CX offerings by acquiring Cmiles CX. This integration brings real-time feedback and social media analysis for a holistic view of the customer journey.
Learn the top 8 contact center metrics you should track to measure and improve CX, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and First Contact Resolution (FCR).
Sharpen Revolutionizes Customer Service with Usable AI! Its easy-to-use AI platform empowers agents, boosts efficiency, and personalizes customer interactions.
Sprinklr Soars as a Leader in Customer Experience Management! Forrester Wave recognizes Sprinklr's unified platform for managing all digital customer interactions.
Satisfi Labs acquires Factoreal, creating a powerful Conversational Experience Platform for destinations and experiences. This combined platform offers AI-powered chat and omnichannel marketing tools.
UnitQ secures investment from Zendesk Ventures! The AI-powered customer feedback platform will leverage Zendesk's expertise to accelerate growth & innovation in the CX space.
Banks struggle with innovation due to outdated systems and regulations. Info-Tech Research Group offers a blueprint for "Exponential IT" to navigate digital transformation and enhance customer experience.
Industry leaders Way and AZDS partner to launch a digital booking solution where guests discover and book rooms and experiences in a single transaction.
Global analytics leader integrates qualitative and quantitative analytics with native Voice of Customer (VoC) product addition to help brands improve NPS, retention, conversion, and performance.
