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Sunday, April 26, 2026
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Customer Experience (CX)

StockX Report: Investing in Anti-Counterfeiting and Trust

In the report, StockX calls on brands to work directly with secondary marketplaces to crack down on counterfeiters. Today's culture marketplace, StockX, released its first-ever...

StreetEasy Illustrates House-Hunting Odyssey as Renaissance Art

StreetEasy's new campaign uses Renaissance frescoes to depict the epic journey of buying a home in New York City. This eye-catching campaign leverages "if you know, you know" NYC references to resonate with residents and showcase StreetEasy's resources for home buyers.

Workato Teams with AWS to Boost Customer Success

Workato and AWS join forces to empower businesses with AI-powered automation. This collaboration offers a low-code/no-code platform for seamless integration, faster cloud migration, and...

Orbee Integrates Car Wars Voice Data for Shopper Profiles

Orbee, a customer experience platform for car dealerships, integrates with Car Wars, a phone system provider. This integration allows dealerships to understand customer journeys...

“Automation Is Not the Goal, It Is Just a Tool,” Says Olga Guseva

What is the key to redesigning customer experiences in a changing world? Author and CX expert Olga Guseva shares insights on how to speak...

Demystifying Contact Center Metrics: A Guide to Boosting Customer Satisfaction

Confused by contact center metrics? This comprehensive guide explains key metrics, industry standards, and how to leverage data for better customer experiences.

Walmart Unveils 2nd Beauty Accelerator Class

The retailer also invests in beauty in other ways, including bringing back a Beauty Glow Up savings event and expanding virtual try-ons. Walmart launched its accelerator...

71% Think Virtual Try-On Boosts Buying Confidence

Seventy-one percent of respondents said using the technology to try on products virtually would boost their buying confidence. Retailers have jumped headfirst into providing AI tools to...

Contact Centers Should Focus on Upskilling Agents for Tier 2 Roles

Customer service expert Mike Aoki discusses the impact of Generative AI on Tier 1 support, new skills agents need, and the importance of human-centered...

Brand Profile: Buffer – From Startup Rollercoaster to Social Media Leader

Explore the highs and lows of Buffer's journey from a $5 profit to a leading social media management platform. Learn their strategies for growth...

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