Salesforce launches My Service Journey to simplify product discovery for Service Cloud. The tool helps contact centers maximize platform potential and drive efficiency.
The recent global IT outage exposed critical vulnerabilities. Learn how businesses can build resilience and protect their reputation in the face of such crises.
Whether addressing audience needs, introducing fresh customer service channels, navigating launch-driven demand spikes, or breaking into new regions, a robust CCaaS platform keeps you ahead in a fluid marketplace.
QuestionPro strengthens its CX offerings by acquiring Cmiles CX. This integration brings real-time feedback and social media analysis for a holistic view of the customer journey.
Learn the top 8 contact center metrics you should track to measure and improve CX, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and First Contact Resolution (FCR).
Sharpen Revolutionizes Customer Service with Usable AI! Its easy-to-use AI platform empowers agents, boosts efficiency, and personalizes customer interactions.
Sprinklr Soars as a Leader in Customer Experience Management! Forrester Wave recognizes Sprinklr's unified platform for managing all digital customer interactions.
Satisfi Labs acquires Factoreal, creating a powerful Conversational Experience Platform for destinations and experiences. This combined platform offers AI-powered chat and omnichannel marketing tools.
