Customer Experience (CX)

This recognition is part of SECC’s 2024 Best Practice Awards, highlighting innovative ways electricity providers are improving CX and engagement.  Avangrid, a sustainable energy company...

Dunkin' is back in the top 10 fast food chains with positive growth and increased cultural presence. Clever marketing like the Ben Affleck and...

Design shaping future experiences with AI, VR, and human-centered approaches for intuitive and ethical tech. In conversation with Raul Guillermo Amigo, a seasoned Experience and...

With the update, OmaSATO provides a better user experience and comprehensive information related to one's housing. SATO has updated its OmaSATO digital service based on...

Leveraging Fresco’s full-stack KitchenOS solution, the companies across Middleby’s portfolio will partner to deliver connected cooking experiences.  Fresco, a smart kitchen platform for appliance brands,...

This new Lakeshore Learning store location will offer products and resources for teachers and parents.  Lakeshore, a developer and retailer of educational materials for teachers,...

The project welcomed guests into transformed accommodations in two of the resort's five main lodge buildings. Lake Lawn Resort, a lakeside destination nestled along the...

The report reveals that American travelers seek value in 2024. Loyalty programs shift focus to profitability, offering new travel rewards and facing challenges in...

Powered by HundredX data, the list recognizes the top 300 brands for customer experience based on over four million pieces of feedback on 3,100...

The new, user-friendly platform introduces the white-labeled version of a fully-charged VSC in a seamless online transaction experience for customers.  OZOP Plus, a subsidiary of...