Customer Experience (CX)

Applebee’s brings back its Date Night Pass, offering $600 in dining value for $100, as the chain leans on loyalty programs and social media to drive growth.

Affluent U.S. travelers now drive more than half of leisure spending, reshaping luxury travel demand, destination growth, and hospitality investment in 2026.

ServiceNow expands its partnership with OpenAI to deliver agentic AI, speech-to-speech experiences, and faster enterprise automation at scale.

OnePay partners with Rakuten’s card-linked offer network, bringing new merchant rewards into its app without changing how customers pay.

Mercuryo teams up with Visa to enable near real-time crypto-to-fiat off-ramps via Visa Direct, simplifying global access to funds.

United lets Economy passengers preorder fresh meals on longer flights, aiming to boost choice, streamline catering, and cut food waste.

TreviPay and Visa launch Pay by Invoice, helping banks move B2B payments off checks and ACH into automated, issuer-financed invoice transactions.

Parloa secures $350M in Series D funding led by General Catalyst, boosting its valuation to $3B and accelerating global expansion of its AI agent platform.

Uber and Kroger roll out nearly 2,700 stores on Uber Eats, Uber and Postmates, expanding same-day grocery delivery nationwide.

Allegiant agrees to buy Sun Country for $1.5B, creating a larger leisure airline with expanded routes, loyalty benefits, and $140M in expected synergies.