Customer Experience (CX)

As retail events stretch longer and demand comes in waves, brands learn that protecting availability—not cutting prices—is the real growth strategy for 2026.

impact.com posts record growth in 2025 as brands move from ads to partnerships, fueled by creators, AI innovation, and global expansion.

FLock.io introduces FOMO, a decentralised AI launchpad that rewards model creators with crypto and aims to undercut Big Tech pricing.

Peak New Year travel tests VPN and SASE resilience. How IT teams can reduce latency, close security gaps, and keep remote workers productive.

From LG’s CLOiD to agentic commerce, CES 2026 marked the end of AI as a chatbot and its birth as a physical neighbor—a Martechview analysis by our editors.

An in-depth conversation with Adrian Swinscoe on CX myths, agentic AI, and why trust, outcomes, and human connection will define customer experience in 2026.

Talkdesk’s Kevin McNulty on why AI isn’t a magic fix for CX—and what real transformation will require in 2026 and beyond.

Roborock becomes the official cleaning partner of Real Madrid. From AI-robotic arms to 15 Champions League titles, "The Greatest" meets "The Greatest."

Samsung unveils The Freestyle+, an AI-powered portable projector that adjusts to curtains and corners. Experience "point and play" cinema anywhere, anytime.

Join us in celebrating the industry’s brightest minds. Our 2025 contributors are here to guide you through the latest trends in marketing and CX, including generative AI and personalization.