customer service

Best Buy, IHG Hotels, and other companies are making their Gemini-powered chatbots. More and more companies are deploying AI-powered chatbots to deal with basic customer...

Orbee, a customer experience platform for car dealerships, integrates with Car Wars, a phone system provider. This integration allows dealerships to understand customer journeys...

What is the key to redesigning customer experiences in a changing world? Author and CX expert Olga Guseva shares insights on how to speak...

Confused by contact center metrics? This comprehensive guide explains key metrics, industry standards, and how to leverage data for better customer experiences.

World Wide Lighting, a European online lighting retailer, reduced checkout abandonment by 48% using real-time exit intent prediction powered by Celebrus and OnMarc. This...

Designed for developers, consultants, entrepreneurs, marketers, and SMBs alike, Qreli removes the need for human review in automated flows.  Qreli.com, a cloud-based platform that replaces...

From call centers to knowledge center, AI transforms customer service with self-service options and intelligent chatbots.

Explore TodayPay’s groundbreaking concept of Refunds as a Service and its impact on financial behaviors. Learn about their tailored MarTech stack, data-driven personalization, and...

Join BFSI leaders at CX NXT London! Learn how AI, personalization and data can elevate customer experiences and unlock business success. CX NXT BFSI Summit...

ORTEC's Manufacturing Solution Suite provides valuable insights and planning tools that help companies optimize their supply chain and reduce costs. ORTEC, a global provider of...