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customer service

Contact Center

Demystifying Contact Center Metrics: A Guide to Boosting Customer Satisfaction

MartechView Editors -
Confused by contact center metrics? This comprehensive guide explains key metrics, industry standards, and how to leverage data for better customer experiences.
News

European Retailer Cuts Checkout Drop-off by 48% with Live Exit Intent Prediction

MartechView Editors -
World Wide Lighting, a European online lighting retailer, reduced checkout abandonment by 48% using real-time exit intent prediction powered by Celebrus and OnMarc. This...
News

Qreli.com Launched to Replace Outdated Web Forms

MartechView Editors -
Designed for developers, consultants, entrepreneurs, marketers, and SMBs alike, Qreli removes the need for human review in automated flows.  Qreli.com, a cloud-based platform that replaces...
Contact Center

From Contact to Knowledge Center – What’s Next?

MartechView Editors -
From call centers to knowledge center, AI transforms customer service with self-service options and intelligent chatbots.
People

TodayPay Reimagines Refunds: A Disruptive Approach to Financial Innovation

Khushbu Raval -
Explore TodayPay’s groundbreaking concept of Refunds as a Service and its impact on financial behaviors. Learn about their tailored MarTech stack, data-driven personalization, and...
Featured Posts

MartechView Joins CX NXT BFSI London as a Media Partner

MartechView Editors -
Join BFSI leaders at CX NXT London! Learn how AI, personalization and data can elevate customer experiences and unlock business success. CX NXT BFSI Summit...
News

ORTEC Launches Innovative End-to-End Supply Chain Solution

MartechView Editors -
ORTEC's Manufacturing Solution Suite provides valuable insights and planning tools that help companies optimize their supply chain and reduce costs. ORTEC, a global provider of...
People

The Crucial Balance Between Consistency and Flexibility in CX

Khushbu Raval -
From Bruce Temkin’s beginnings as an engineer in submarine missile systems to spearheading Six Sigma projects at GE, Temkin's unexpected career trajectory shaped his...
Contact Center

Why Investing in AI for Customer Service is a Win-Win

MartechView Editors -
How AI-powered contact centers deliver ROI through better customer experiences, operational efficiency, and long-term growth.
Customer Service

Buy Online, Regret Later? Unraveling the Logistical Nightmare of BORIS Returns

Yash Raaj -
Online returns drowning your business? Explore tech solutions to conquer "Buy Online, Return In-Store" chaos, boost efficiency, and slash waste. For companies, the shirt, the...
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