Cloud Next ’24: Google Gemini Chatbots for Customer Service Are Coming Soon

Cloud Next '24: Google Gemini Chatbots for Customer Service Are Coming Soon

Best Buy, IHG Hotels, and other companies are making their Gemini-powered chatbots.

More and more companies are deploying AI-powered chatbots to deal with basic customer service inquiries. At the ongoing Google Cloud Next conference in Las Vegas, the company revealed the Gemini-powered chatbots its partners are working on, some of which you could interact with. For instance, Best Buy uses Google’s technology to build virtual assistants that can help you troubleshoot product issues and reschedule order deliveries. IHG Hotels & Resorts is working on another to help you plan a vacation in its mobile app, while Mercedes Benz is using Gemini to improve its smart sales assistant.

Security company ADT is also building an agent to help you set up your home security system. And if you happen to be a radiologist, you may end up interacting with Bayer’s Gemini-powered apps for diagnosis assistance. Meanwhile, other partners are using Gemini to create experiences that aren’t quite customer-facing: Cintas, Discover, and Verizon are using generative AI capabilities in different ways to help their customer service personnel find information more quickly and easily.

Also Read: How AI and Data Analytics Are Transforming Customer Experience

Google has launched the Vertex AI Agency Builder, which it says will help developers “easily build and deploy enterprise-ready gen AI experiences” like OpenAI’s GPTs and Microsoft’s Copilot Studio. The Builder will provide developers with project tools, including a no-code console to understand natural language and build AI agents based on Gemini in minutes. Vertex AI has more advanced tools for more complex projects, but their common goal is to simplify creating and maintaining personalized AI chatbots and experiences.

At the same event, Google announced its new AI-powered video generator for Workspace and its first ARM-based CPU specifically made for data centers. By launching the latter, Google is taking on Amazon, which has been using its Graviton processor to power its cloud network over the past few years.