Satisfi Labs acquires Factoreal, creating a powerful Conversational Experience Platform for destinations and experiences. This combined platform offers AI-powered chat and omnichannel marketing tools.
UnitQ secures investment from Zendesk Ventures! The AI-powered customer feedback platform will leverage Zendesk's expertise to accelerate growth & innovation in the CX space.
Though concerns linger, over half of agency decision-makers expect the tech will have a significant or very significant impact on key aspects of their agency’s ecosystem.
Cloud data warehouses (CDWs) are disrupting the martech stack. Gartner VP Ben Bloom explains how marketers can leverage CDWs to unbundle apps and data for a more efficient, data-centric approach.
Banks struggle with innovation due to outdated systems and regulations. Info-Tech Research Group offers a blueprint for "Exponential IT" to navigate digital transformation and enhance customer experience.
Industry leaders Way and AZDS partner to launch a digital booking solution where guests discover and book rooms and experiences in a single transaction.
