Avaya Enables Customers to Choose Their Journey by Delivering Exceptional Employee Experiences Across On-Prem, Private, and Public Cloud Environments.
Avaya, a global leader in customer...
World Wide Lighting, a European online lighting retailer, reduced checkout abandonment by 48% using real-time exit intent prediction powered by Celebrus and OnMarc. This...
The intelligent automation that streamlines interactions into summaries to improve agent productivity.
Calabrio, the workforce performance company, today announced general availability of its new generative...
Boosts agent productivity and elevates customer experience with embedded AI for Vonage Contact Center.
Vonage, a global leader in cloud communications helping businesses accelerate their...
GoTo significantly enhances overall experience and productivity for businesses and employees with new AI assistants, real-time translation tools, enterprise application integrations, and more.
GoTo, the company...
Strategic Expansion: The Company Announces Jacksonville Office Opening to Bolster XpertCX Solutions Suite's Growth.
Solera, the global leader in vehicle lifestyle management, introduced its BPO...
Verint Open Platform, which has best-of-breed workforce management, broadens Talkdesk offerings for contact centers with access to robust, scalable capabilities through Talkdesk CX Cloud.
Talkdesk,...
Out-of-the-box enterprise reporting helps supercharge insights.
SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider and a leader of the current...
Expanded Sage AI by Braze Offering, Including 'AI Item Recommendations,’ Increases Personalization and Decreases Time to Purchase.
Braze, the leading customer engagement platform that empowers...
Customer data platforms give marketers control over data collection, segmentation, and orchestration through out-of-the-box integrations that rarely require IT or developer involvement.
Customer data platforms...
