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Dolby & Ed Sheeran Celebrate Dolby Atmos Music in ‘Love More’ Campaign

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The campaign features Ed's latest hit, "Magical," and gives fans an exclusive digital experience powered by Dolby Atmos Dolby Laboratories, Inc., a leader in immersive...
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Cognigy Launches AI Copilot

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Cognigy launches AI Copilot, a conversational artificial intelligence solution that assists contact center agents. Conversational artificial intelligence technology provider Cognigy launched AI Copilot, which uses...
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CallTrackingMetrics Deepens Zoom Integration and Launches LeadReactor

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The updated Zoom integration allows users to manage Zoom calls alongside other communication channels in one central hub, leveraging AI-powered tools for immediate insights. CallTrackingMetrics,...
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Airship Unifies CX Experimentation and Optimization

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Airship introduces a suite of applications for mobile CX experimentation and optimization, including the Experimentation Hub for centralizing user experiments, Holdout Experiments for advanced...
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ServiceNow Expands Now Assist

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ServiceNow expands its Now Assist generative AI portfolio with Now Assist in Virtual Agent, Flow Generation, and Now Assist for Field Service Management. ServiceNow, a...
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6senseLaunches 6sense Campaigns for LinkedIn

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The omnichannel solution streamlines programmatic video and social campaigns, offering dynamic audience targeting, unlimited signals, and insights into ROI and optimization across channels. 6sense has...
CX

Customers Prefer Cheap Options Over Fast Shipping This Holiday Season

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The 2023 Holiday Consumer Spending survey shows that customers are still weary of inflation and concerned about receiving value for money. Ankura Consulting, a global...
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Microsoft Adds Copilot Capabilities in Dynamics 365

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Microsoft Copilot for Service and Sales revolutionizes customer experiences by providing AI-guided answers and personalized resources. At its annual Ignite conference in Seattle, Microsoft introduced...
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Content Guru Expands Generative AI in Brain

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With support for OpenAI's GPT-4 and Google's PaLM2, the cloud contact center and CX technology provider enables seamless integration of AI capabilities like Google...
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Eventsforce Launches a Mobile App for Event Planning

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The future of event tech, creating personalized and engaging experiences for attendees with Eventsforce. Eventsforce, powered by Simpleview, has released the Eventsforce mobile app, a...
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