Customer Experience (CX)

Sprinklr unveils AI-native innovations like Copilot and AI Agents, empowering brands to deliver personalized, seamless, and scalable customer experiences.

Discover how behavioral data helps brands move beyond personalization to build genuine, trust-driven customer relationships in a digital-first world.

Marketers: adapt to the search-first consumer—AI summaries and onsite search now drive conversions. Use first-party search data to win and retain customers.

A Forrester study shows Sitecore XM Cloud delivers 371% ROI, 50% better conversions, and faster personalization through its AI-first SaaS platform.

Rakuten TV unifies its B2B services with Enterprise, aiming to boost transparency and simplify CTV advertising as 74% of UK marketers plan to increase spend.

Barcelona-based Remuner secures $6.5M to expand its AI-driven platform that automates sales compensation, boosting performance and retention.

Package.ai’s AI-Backfill fills empty truck space by predicting gaps, re-optimizing routes, and boosting delivery efficiency by up to 30%.

SurveyMonkey debuts AI Analysis Suite and design tools, letting users chat with data, uncover insights instantly, and create polished, on-brand surveys.

NiCE finalizes its acquisition of Cognigy, uniting two AI leaders to deliver smarter, faster, and seamless customer experiences through its CXone Mpower platform.

Gill Capital teams up with Google Cloud to launch gen AI-powered search and chat assistants, making product discovery seamless for H&M shoppers in SEA.