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Sunday, June 7, 2026
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Customer Experience (CX)

Zippy’s Goes Digital with Bottle Rocket’s Ordering Upgrade

Bottle Rocket powers Zippy’s Restaurants’ new digital ordering platform, delivering faster checkout, live tracking, and a modern UX for loyal Zipsters.

Philz Coffee Joins Freeman Spogli, Plans Store Expansion

Philz Coffee partners with private equity firm Freeman Spogli to fuel growth, promising no layoffs, a thank-you bonus for staff, and new store openings ahead.

Blurring Boundaries: Why Marketers Need Unified Profiles

Work and life overlap, making unified identity profiles essential. Learn how Ideal Person Profiles help marketers deliver smarter, cross-channel engagement.

Fast Food Becomes a Treat, Not Just a Cheap Bite

A new Zappi survey shows nearly 1 in 4 Americans now see fast food as a “treat,” with McDonald’s leading QSR visits and value driving the new chicken sandwich wars.

Ipsos and Qualtrics Launch Self-Guided CX Tool on XM

Ipsos debuts its Forces of CX solution on Qualtrics XM Marketplace, offering self-guided tools to benchmark, analyze, and elevate customer experience strategies. 

Vodafone’s Big Bet: Can Commercialized Shared Services Redefine Telco?

Vodafone partners with Accenture to commercialize shared services, aiming to drive growth, boost efficiency, and redefine the future of telecom.

The Attention Equation: Shifting Focus from Quantity to Quality

McKinsey’s “Attention Equation” urges media leaders to shift focus from quantity to quality of attention—unlocking deeper engagement and smarter monetization.

ServiceNow Powers Ferrari’s Real-Time Race Ops

Ferrari teams up with ServiceNow to boost Hypercar race operations using AI—streamlining performance on track and across global business functions.

Amplitude Acquires Kraftful to Power AI Insights

Amplitude acquires Kraftful to unify user behavior and feedback, embedding Voice of Customer AI to help teams build better products, faster.

Shein and Temu Hit by Tariffs, US Sales Drop

New US tariffs and de minimis changes are impacting Shein and Temu's sales. Consumers are shifting to Amazon and other retailers for online clothing.

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