Customer Experience (CX)

Amazon boosts Prime Video shopping with "Live signals" for advertisers. Gain insights on creators, optimize campaigns, and drive purchases from streaming content.

New report reveals generational shifts in travel. Loyalty programs must adapt to Gen Z and Millennial preferences, from bundled bookings to flexible payments.

As AI reshapes retail, trust is now the true currency. Learn how brands can implement ethical AI to enhance customer loyalty—not risk it.

Talkdesk unveils Customer Experience Automation (CXA), a new platform with AI agents to automate complex customer journeys and deliver seamless experiences.

Budweiser unveils "Celebration in the Making" for FIFA Club World Cup 2025™, bringing back "Bring Home The Bud" and new LTO packaging.

Level AI introduces Naviant, an AI virtual agent for human-like customer conversations, driving operational excellence and continuous CX improvement.

Cresta's new AI Agent automates complex customer conversations across all channels, preserving context and delivering human-like, personalized experiences for efficient resolution.

The creator economy shifts. Discover how authenticity, strategic platforms, and deep creator partnerships drive its $525B future—insights from industry leaders.

e.l.f. Beauty acquires Hailey Bieber’s rhode for $1B, expanding into prestige skincare and accelerating global growth with innovation at the core.

Cogitate earns a 9.8 NPS, reflecting top-tier customer satisfaction, rapid deployments, and innovation in P&C insurance digital transformation.