Sephora's "Delivered to Beauty" campaign with Lyft offers $20 ride credits to drive foot traffic, emphasizing expert advice and samples over e-commerce.
Talkdesk launches new AI-powered Experience Clouds for travel and hospitality, offering digital-first, agentless support for seamless customer journeys.
Careington integrates Cognigy AI into its call center, streamlining customer service with intelligent IVR and routing for enhanced efficiency and support.
Amazon boosts Prime Video shopping with "Live signals" for advertisers. Gain insights on creators, optimize campaigns, and drive purchases from streaming content.
New report reveals generational shifts in travel. Loyalty programs must adapt to Gen Z and Millennial preferences, from bundled bookings to flexible payments.
Talkdesk unveils Customer Experience Automation (CXA), a new platform with AI agents to automate complex customer journeys and deliver seamless experiences.
