Deborah Knight on the future of CX: adaptive experiences, human connection, and intentional design for 2025. Discover how to truly listen and measure impact.
Sprinklr drives Aramex’s AI-led CX overhaul across 65+ countries, automating 90% of cases and saving over 1M agent hours with voice, chat, and automation.
Skechers is being acquired by 3G Capital for over $9B amid tariff tensions. The company plans to go private while keeping its leadership and HQ in California.
IntelePeer launches next-gen voice AI with record-low latency, real-time speech processing, and enhanced customer experience for smarter, faster conversations.
FirstHive and Infogain team up to deliver AI-powered customer data solutions, driving hyper-personalized experiences and boosting engagement for enterprises.
ABB Robotics selects Coveo AI for Commerce to deliver smarter search, personalized experiences, and AI-driven insights through its Robotics One Customer Portal.
Sitecore’s AI Innovation Lab, built with Microsoft, helps marketers rapidly prototype AI solutions to streamline content and boost digital experience ROI.
In its 2025 CX predictions, Info-Tech reveals how AI is transforming customer service with real-time support, personalization, and better agent experiences.
