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Customer Experience (CX)

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TechM, ServiceNow Partner for Next-Gen Broadband Solutions

MartechView Editors -
Tech Mahindra and ServiceNow collaborate on AI-driven broadband solutions for CSPs, improving operations, CX, and monetization.
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Papa Johns and Google Cloud: AI Pizza Revolution

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Papa Johns partners with Google Cloud AI to personalize ordering, delivery, loyalty, and restaurant operations for joyful pizza experiences.
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Ascend and btcore Partner for Insurance Payment Automation

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Ascend integrates with btcore (Salesforce AMS) to offer insurance agencies streamlined payment processing and enhanced client experience.
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Inflation Up, Spending Slows: Stagflation Fears Grow

MartechView Editors -
February data shows rising core PCE inflation (2.8%) and weak 0.1% consumer spending, fueling stagflation concerns. Tariffs may worsen price pressures.
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Fullstory Unleashes AI Agents for Deep Customer and Employee Insights

MartechView Editors -
Fullstory launches StoryAI, powered by AI agents, for automated customer and employee insights. Plus, Workforce for digital experience optimization.
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Atento: AI-Powered CX and EX Democratizes Tech Access

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Atento leverages AI, automation for hyper-personalized CX/EX, democratizing advanced tech for businesses of all sizes.
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US Consumers Shift Buying Habits Amid Price Hikes

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EY study: 73% of US consumers changed buying due to price increases. Private labels gain traction, but quality drives brand return.
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H&M’s Digital Relaunch: Charli XCX and Shoppable Content

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H&M's digital revamp, featuring Charli XCX and shoppable event content, aims to inspire and convert Gen Z and Alpha consumers. 
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Napster Revived: Infinite Reality Acquires It for $207M

MartechView Editors -
Infinite Reality bought Napster for $207M and plans to turn it into a metaverse music hub with virtual concerts, social features, and digital merchandise.
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Amazon Tests AI Shopping and Health Chatbots

MartechView Editors -
Amazon is testing AI-powered shopping and health assistants to enhance product discovery and medical guidance, expanding AI integration in e-commerce and healthcare.
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