Voxology acquires Integrated Research’s testing solutions, enhancing its CPaaS offering and commitment to top-notch customer experience solutions.
Voxology, a Communications Platform as a Service (CPaaS), announced it has acquired testing capabilities from partner and leading Observability provider, Integrated Research (IR). Key details of the transaction:
- Voxology acquire select testing solutions from IR including HeartBeat, WebBeat, and StressTest
- Applicable IR client contracts transition to Voxology with no interruption to service provision and support
- Client contracts where the relevant testing solutions are bundled with other IR products remain IR clients
- Acquisition terms allow IR to continue to sell testing solutions products
The acquisition means Voxology will assume responsibility for the development and support of the acquired testing solutions including voice and web testing products.
Importantly, the deal is structured to ensure there will be no impact on existing customers, who will continue to receive the same level of outstanding service they always have.
“Voxology is thrilled to incorporate Customer Experience Testing into our growing product offering as CX is one of the most important differentiators for modern brands,” said Justin Newman, COO of Voxology.
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Ian Lowe, CEO of IR, expressed confidence in the transition. “This transaction allows us to strategically focus resources on our product led growth strategy, including new predictive and remediation products. Voxology is an existing partner, so we know they are committed to advancing the testing capabilities they have acquired.”
