Fivetran announces its acquisition of Census, a leader in Reverse ETL, to create a unified platform for data ingestion and activation, simplifying the journey from raw data to business impact.
Omilia and Bell Integration team up to modernize contact centers with Conversational AI, delivering human-like experiences and driving operational efficiency.
IntelePeer launches next-gen voice AI with record-low latency, real-time speech processing, and enhanced customer experience for smarter, faster conversations.
FirstHive and Infogain team up to deliver AI-powered customer data solutions, driving hyper-personalized experiences and boosting engagement for enterprises.
ABB Robotics selects Coveo AI for Commerce to deliver smarter search, personalized experiences, and AI-driven insights through its Robotics One Customer Portal.
Spendesk teams up with Dust to roll out secure, tailored AI assistants, enhancing productivity while ensuring compliance with European and UK data regulations.
Zappi unveils AI Concept Creation Agents to help brands turn early ideas into tested product concepts—fast, secure, and powered by data-driven insights.
Sitecore’s AI Innovation Lab, built with Microsoft, helps marketers rapidly prototype AI solutions to streamline content and boost digital experience ROI.
In its 2025 CX predictions, Info-Tech reveals how AI is transforming customer service with real-time support, personalization, and better agent experiences.
