News

The updated Zoom integration allows users to manage Zoom calls alongside other communication channels in one central hub, leveraging AI-powered tools for immediate insights. CallTrackingMetrics,...

Airship introduces a suite of applications for mobile CX experimentation and optimization, including the Experimentation Hub for centralizing user experiments, Holdout Experiments for advanced...

ServiceNow expands its Now Assist generative AI portfolio with Now Assist in Virtual Agent, Flow Generation, and Now Assist for Field Service Management. ServiceNow, a...

The omnichannel solution streamlines programmatic video and social campaigns, offering dynamic audience targeting, unlimited signals, and insights into ROI and optimization across channels. 6sense has...

Microsoft Copilot for Service and Sales revolutionizes customer experiences by providing AI-guided answers and personalized resources. At its annual Ignite conference in Seattle, Microsoft introduced...

With support for OpenAI's GPT-4 and Google's PaLM2, the cloud contact center and CX technology provider enables seamless integration of AI capabilities like Google...

The future of event tech, creating personalized and engaging experiences for attendees with Eventsforce. Eventsforce, powered by Simpleview, has released the Eventsforce mobile app, a...

With real-time guidance, automated scoring, and cross-channel integration, RingCX provides a seamless customer journey. RingCentral, a provider of cloud communications, video meetings, collaboration, and contact...

From AI-powered call summarization to generative AI-driven Sales Email, these tools enhance seller productivity. Salesforce launched artificial intelligence and data innovations in Sales Cloud, including...

This innovative model, leveraging SiloGen's technology, enables tailored AI solutions, including augmented agent tools, conversational AI, and analytics. Transcom, a provider of digital customer experience...