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Using Dialpad's generative AI model, Playbooks capture agent and customer responses on each call. Dialpad has launched Custom AI Playbooks, a tool that provides real-time...

Research firm Technavio expects the global contact center market to accelerate at a compound annual growth rate of 9.33 per cent and register an...

Lucid Impact Measurement by Cint offers a multi-step approach. Cint, a research technology solutions provider, has added social platform measurement into its attitudinal measurement product,...

ARP Ideas, an IT and digital transformation consultancy, has partnered with Trustpilot to launch a customer insight and CRM solution powered by Microsoft Dynamics...

Aprimo, a provider of digital asset management and marketing resource management solutions, is adding artificial intelligence across its offerings. "AI has moved beyond being a...

The website highlights the latest services and technologies that Opus offers, organized by industry segments and strategic services. Opus Technologies has unveiled a new website...

Tofu ingests the customer’s website and marketing/sales collateral to ensure that all generated content seamlessly aligns with their brand, messaging, and positioning. Tofu, a generative...

The appointment is bolstered by Optimove's significant growth, as the customer-led marketing platform expands its global footprint. Optimove, the customer-led marketing platform, announced it has...

MyShop also features Custom Solution and Product Configurators. TD SYNNEX, a distributor and solutions aggregator for the IT ecosystem, has relaunched its MyShop e-commerce platform...

The AI-powered solution identifies emerging brands and their growth potential. Social Standards, a provider of transforming complex social data into actionable consumer insights, has launched...