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Tata Communications, NICE Partner to Deploy AI in Contact Centers Globally

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Tata Communications and NICE team up to merge Kaleyra and CXone Mpower, creating AI-driven, hyper-personalized customer experiences across 190+ countries.
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Klarna Challenges Direct Debit with New Recurring Payment System in Germany

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Klarna partners with Sparkassen to launch Variable Recurring Payments in Germany, a faster, safer open banking alternative to traditional direct debits.
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Cisco Launches AI-Powered Platform to Unify IT Support and Combat Systemic Complexity

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Cisco unveils Cisco IQ, an AI-driven platform that unifies insights, automation, and learning to simplify IT management and deliver predictive, personalized support.
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Tango Boosts Retention 50% with SAS Customer Intelligence

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Tango transformed marketing with SAS Customer Intelligence 360—achieving 50% higher retention through real-time personalization and omnichannel engagement.
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Netcore and Google Cloud Launch AI Agentic Martech Stack

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Netcore Cloud and Google Cloud unveil the Agentic Marketing Stack, introducing autonomous AI agents to redefine real-time, data-driven marketing worldwide.
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Nectar360 Adds FareShare to Loyalty Partner Network

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Nectar360 partners with FareShare, letting 24M Nectar members earn or donate points to provide meals and support food redistribution across the UK.
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Globant Unites Marketing Power Under GUT Network

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Globant consolidates its global marketing and ad services under GUT Network, expanding reach with new offices and AI-driven creative capabilities.
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Amperity Unveils Real-Time Profiles for Live CX

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Amperity launches Real-Time Profiles, uniting live and historical data to power instant, one-to-one personalization across every customer touchpoint.
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Zapier Names First AI Transformation Officer

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Zapier appoints Brandon Sammut as Chief People & AI Transformation Officer, redefining how businesses unite culture, talent, and AI-driven growth.
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Talkdesk Expands AI Partnership with Databricks

MartechView Editors -
Talkdesk partners with Databricks to power its CXA platform, unifying customer data and enabling secure, compliant AI-driven customer experiences at scale.
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