The tool, named AskMary, integrates ChatGPT technology to help Basware draft responses to customer inquiries. AskMary will empower Basware's customer support team to deliver...

Informed by billions of real customer interactions, LivePerson's new Conversational Intelligence suite consists of solutions that leverage conversational data to redefine how conversational AI...

With a scalable and customizable experience, this automotive aftermarket marketplace provides access to what businesses need to serve their customers. Its core solutions include: American...

Macy’s and BBBS will reinforce a year-round commitment to youth empowerment and mentorship by fostering a culture that prioritizes and celebrates this critical relationship...

In conversation with Sarah Cascone, Bluecore's Vice President of Marketing, we explore ways to address common challenges marketers encounter while implementing personalization strategies.

Enhancements like priority queues, skill-based routing, and message queues will improve resource allocation and contact center efficiency. Yeastar, a provider of Unified Communications (UC) solutions,...

The AI agent transcends first-generation chatbots by delivering natural, personalized customer experiences at scale. SignalWire, the company behind the open-source communications platform, FreeSWITCH, unveiled a...

The solution leverages the power of AI and Ipsos' expertise as a single source of truth for brand and reputation management and reporting. Ipsos, a...

Renovus worked closely with company's management team to establish InflowCX as an industry-leading contact center and customer experience consulting firm. Renovus Capital Partners, a lower...

Mailgun Optimize and Mailgun Validate work seamlessly with Mailgun Send to ensure delivery and deliverability. Sinch, providers of the Customer Communications Cloud, launched Mailgun Optimize,...