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Customer Experience (CX)

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Tata Communications, NICE Partner to Deploy AI in Contact Centers Globally

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Tata Communications and NICE team up to merge Kaleyra and CXone Mpower, creating AI-driven, hyper-personalized customer experiences across 190+ countries.
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Klarna Challenges Direct Debit with New Recurring Payment System in Germany

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Klarna partners with Sparkassen to launch Variable Recurring Payments in Germany, a faster, safer open banking alternative to traditional direct debits.
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Tango Boosts Retention 50% with SAS Customer Intelligence

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Tango transformed marketing with SAS Customer Intelligence 360—achieving 50% higher retention through real-time personalization and omnichannel engagement.
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Nectar360 Adds FareShare to Loyalty Partner Network

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Nectar360 partners with FareShare, letting 24M Nectar members earn or donate points to provide meals and support food redistribution across the UK.
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Amperity Unveils Real-Time Profiles for Live CX

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Amperity launches Real-Time Profiles, uniting live and historical data to power instant, one-to-one personalization across every customer touchpoint.
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Talkdesk Expands AI Partnership with Databricks

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Talkdesk partners with Databricks to power its CXA platform, unifying customer data and enabling secure, compliant AI-driven customer experiences at scale.
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Auxia Unveils AI-Native UX for Smarter Marketing

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Auxia launches a unified, AI-native interface combining decisioning, insights, and content generation to simplify workflows and empower marketers with agentic AI.
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Sprinklr Appoints Karthik Suri as Chief Product Officer

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Sprinklr names Karthik Suri as Chief Product and Corporate Strategy Officer to lead product vision and growth amid its unified customer experience transformation.
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AI Confidence High, But Data Doubt Runs Deeper

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A Teradata–NewtonX survey reveals C-suite optimism in AI’s CX potential—but data, governance, and “prove it first” mindsets slow real progress.
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New Study Redefines Consumer Behavior in 2025

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Net Conversion’s new report uncovers five major shifts reshaping marketing—from value-driven loyalty to AI-assisted research and streaming ad influence.
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