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Customer Experience (CX)

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GoTo Launches Groundbreaking In-app Voice Assistant Dira

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GoTo Group & Google Cloud launch Dira, a Bahasa-speaking AI assistant in GoPay, using gen AI tech to help users navigate the app with simple voice commands.
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Snowflake AI Cloud Revolutionizes Travel and Hospitality

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Snowflake enables the travel and hospitality industry to harness the power of the AI Data Cloud to transform operations and deliver exceptional CX.
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Credera and Areteans Launch Connected Marketing Platform

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Boost customer engagement and drive data-driven decisions with the new Connected Marketing Platform from Credera, Areteans, and Pega. 
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SheerID Partners with Flyla to Verify Student Flight Fares

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SheerID partners with Flyla to provide airlines with student-only discounts, ensuring exclusive fares are available to verified students.
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Verint and Five9 Deepen Partnership for AI-Powered CX

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Verint and Five9 expand partnership with cloud-to-cloud integration, enabling organizations to achieve tangible AI business outcomes.
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Granite Telecommunications Inaugurates New Headquarters

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Granite Telecommunications opens a new Quincy, MA headquarters with a cutting-edge Customer Service Center and advanced technologies to enhance customer support.
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Turkish Airlines Partners with ARC for NDC Transactions

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ARC Direct Connect enables Turkish Airlines to offer personalized experiences and manage transactions efficiently, solidifying ARC’s position in NDC solutions.
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Malaysia Airlines Selects Sabre PRISM for Corporate Travel

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Sabre's PRISM platform will enhance Malaysia Airlines' corporate travel with advanced analytics, customized solutions, and improved customer experiences.
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Vizient, Qualtrics Partner to Revolutionize Healthcare Metrics

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Vizient and Qualtrics partner to use experience metrics and data analytics to enhance patient outcomes and boost operational efficiency in healthcare.
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TAGTHAi Launches AI-powered Trip Planner with Google Cloud

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TAGTHAi's new "Design My Trip," powered by Google Cloud's Vertex AI, creates personalized itineraries for Thailand, making travel planning seamless and easy.
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