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European Retailer Cuts Checkout Drop-off by 48% with Live Exit Intent Prediction

MartechView Editors -
World Wide Lighting, a European online lighting retailer, reduced checkout abandonment by 48% using real-time exit intent prediction powered by Celebrus and OnMarc. This...
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Calabrio Unveils AI Interaction Summary

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The intelligent automation that streamlines interactions into summaries to improve agent productivity. Calabrio, the workforce performance company, today announced general availability of its new generative...
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Vonage to Launch Enhanced Noise Cancellation

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Boosts agent productivity and elevates customer experience with embedded AI for Vonage Contact Center. Vonage, a global leader in cloud communications helping businesses accelerate their...
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GoTo’s AI Innovations and 60+ Product Enhancements

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GoTo significantly enhances overall experience and productivity for businesses and employees with new AI assistants, real-time translation tools, enterprise application integrations, and more. GoTo, the company...
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Solera’s XpertCX: Advancing Automotive with BPO Solutions

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Strategic Expansion: The Company Announces Jacksonville Office Opening to Bolster XpertCX Solutions Suite's Growth. Solera, the global leader in vehicle lifestyle management, introduced its BPO...
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Talkdesk Enhances Partnership with Verint

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Verint Open Platform, which has best-of-breed workforce management, broadens Talkdesk offerings for contact centers with access to robust, scalable capabilities through Talkdesk CX Cloud. Talkdesk,...
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SuccessKPI Unveils AI-Powered Zoom Contact Center Data Solution

MartechView Editors -
Out-of-the-box enterprise reporting helps supercharge insights. SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider and a leader of the current...
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Braze Unveils AI Features for Marketing

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Expanded Sage AI by Braze Offering, Including 'AI Item Recommendations,’ Increases Personalization and Decreases Time to Purchase. Braze, the leading customer engagement platform that empowers...
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Google’s Privacy Sandbox Impact on Apps

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Privacy Sandbox raises challenges for advertising on Android devices quite different from the challenges presented to the Chrome browser. Mobile advertising underwent an upheaval when...
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Beef ‘O’ Brady’s Enhances Customer Experience

MartechView Editors -
The family restaurant chain uses PAR Technology to bring together ordering, dining in, loyalty perks, and data. “We were looking for a seamless customer journey...
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